If you encounter any issues related to the quality of the products you received, we recommend taking a moment to review our warranty policy for further guidance.

WARRANTY COVERAGE

Duration: The warranty period for all WE ARE BLOKES products is 30 DAYS from the original delivery date.
Coverage: This warranty covers manufacturing defects and malfunctions that occur during normal and intended use of the product. It does not cover damage resulting from misuse, abuse, accidents, alterations, or improper handling of the product.

WARRANTY CLAIMS
 

Create a Case: If you encounter an issue covered by this warranty within the 30-DAY period, please follow these steps to initiate a warranty claim:

1. Complete this >>> WARRANTY, RETURNS & EXCHANGES REQUEST FORM <<<.

2. You can follow up on your case by contacting our dedicated customer service team at info@weareblokes.co.

3. In the form, we will request information such as your full name, order number, product name or reference, a detailed description of the issue, and any relevant images or videos showing the problem (if applicable). If you still have the packaging, please attach a photo of the side showing the barcode.

Evaluation: Once your case has been received via the form, our customer service team will review your warranty claim promptly. In some cases, we may need additional information or clarification to effectively process your claim.
 

Resolution: If the issue is found to be covered under the warranty policy, we will either repair or replace the defective product, depending on the nature of the problem and product availability.

Exclusions
This warranty does not cover the following:

1-Damage resulting from misuse, abuse, negligence, or accidents.

2-Normal wear and tear, including minor aesthetic damage and superficial scratches.

3-Products purchased more than 30 days prior to the warranty claim.

4-Failure to follow washing and care instructions.

5-Use of incorrect sizing.

CONTACT US
If you have any questions or concerns regarding this warranty policy, feel free to contact our customer service team at info@weareblokes.co.

Thank you for choosing WE ARE BLOKES products.
We strive to provide you with excellent service and high-quality products that enhance your experience.

At We Are Blokes (weareblokes.co, weareblokes.com.co, and weareblokes.us), we are committed to offering a fair, transparent, and rewarding shopping experience for all our customers in the United States.

Promotional Offers & Coupons

We may offer promotions, discounts, and coupon codes via multiple channels including email, SMS, influencer campaigns, WhatsApp, and other marketing platforms. These promotions may include:

• Percentage discounts on selected items

• Dollar-off incentives on qualifying purchases

• Promotional coupon codes for first-time buyers or loyal customers

Unless explicitly stated otherwise, each promotional code or coupon is limited to a one-time use per customer. To prevent abuse, eligibility may be verified using unique identifiers such as billing information or government-issued identification (where legally permissible and in accordance with privacy laws).

Abuse of Promotions

Creating multiple accounts or using different email addresses in an attempt to redeem the same discount multiple times is strictly prohibited and constitutes abuse of our promotional policies.

We reserve the right to:

• Cancel any orders found to be associated with such abuse,

• Revoke coupon eligibility,

• Refund the customer minus any non-refundable payment processing fees charged to us by our payment processor (typically 2.5% to 3.5% for domestic U.S. payments, and 5% to 10% for international transactions in foreign currency).

Compliance and Fair Use

All discounts and coupons are offered at our sole discretion and may be modified, revoked, or terminated at any time without prior notice, in compliance with applicable U.S. consumer protection laws.

We aim to create a culture of trust and integrity with our community. Misuse of discounts may result in limited access to future promotions or account suspension.

Privacy & Data Use

All personal data used for verification purposes is processed in accordance with our [Privacy Policy] and applicable U.S. data protection regulations (e.g., CCPA, CAN-SPAM, TCPA where applicable).

If you encounter any issues related to the quality of the products you received, we recommend taking a moment to review our warranty policy for further guidance.

Thank you for shopping at WE ARE BLOKES. We accept returns and exchanges within 15 days of receiving your order.

CONDITIONS FOR RETURNS
To be eligible for a refund or exchange, products must be returned in their original condition: unworn, unwashed, with all original tags and packaging intact. We do not accept returns of items that are damaged, used, or missing their original packaging or tags.

HOW TO REQUEST A RETURN OR EXCHANGE

1. Complete the >>> WARRANTY, RETURNS & EXCHANGES REQUEST FORM <<<

2. If your request is approved, a LINK TO OUR RETURN CENTER will be sent to complete the return.

3. Add the tracking number to the form once you’ve shipped the package.

4. If the form doesn’t work for you, you can email us at info@weareblokes.co with the following information:
• Full name used in the purchase
• Order number
• Complete shipping address
• Phone number and email
• Reason for the return
• Photos or videos of the issue (if applicable)

SHIPPING COSTS
• Customers are responsible for return shipping costs.
• WE ARE BLOKES covers the shipping cost of the replacement product for approved exchanges.
• Express shipping fees are non-refundable unless the return is due to our error.

REFUNDS
• Refunds are issued to the original payment method once the return is received and approved.
• The process can take up to 10 business days.
• If you paid with a credit card, the refund will appear within 5 to 10 business days after processing.
• If you paid with PayPal, the refund will go to your PayPal account. You may choose to keep it there or transfer it to your bank account.

EXCHANGES
• Exchanges are available for full-price and sale items (excluding final sale products).
• Once your return is received and approved, we’ll create a new order with the requested item.
• If the new item has a higher value, we’ll send you a payment link for the difference.
• You’ll be notified via email with the shipping details and tracking number of the replacement.

PRODUCTS NOT ELIGIBLE FOR RETURN
• G-string underwear, G-string swimwear, and G-string harnesses are final sale: no returns or exchanges allowed.
• Underwear and sale items (excluding the exceptions above) may only be exchanged or returned for store credit.

INTERNATIONAL RETURNS
• International customers may request a refund or store credit only.
• All taxes and duties are the customer’s responsibility.

TAXES AND DUTIES
• Orders within the U.S. are not subject to taxes or duties.
• Orders to Europe, the UK, Australia, New Zealand, Asia, and Latin America may be subject to local taxes, calculated at checkout.

ACCEPTED PAYMENT METHODS
• Visa
• MasterCard
• American Express
• PayPal
• Visa Debit
• Google Pay
• Apple Pay
• Promo and discount codes

IMPORTANT: 

All products from WE ARE BLOKES are carefully inspected before being shipped. Once dispatched, the responsibility for the merchandise lies with the customer until it reaches our returns center. Therefore, we strongly recommend that you ensure the package is properly secured and protected to avoid any damage during transit.

Returned items must be unworn, unwashed, and include all original tags and packaging, including care and composition labels. Once we receive your return, our team will thoroughly inspect each item.

Exchanges may be requested only under the following conditions:

1. Size exchange, when it’s evident that the product is unused, in original packaging, with tags and all elements intact, and the size clearly does not correspond to the customer's usual fit.

2. Purchase withdrawal, within the applicable legal time frame.

In both cases, shipping costs are the responsibility of the customer.

For hygiene and safety reasons, products from WE ARE BLOKES are NOT eligible for Free Returns.
Each of our product pages includes clear sizing warnings and a detailed size chart to help you choose the right fit and avoid any inconvenience.

If the returned products meet the conditions outlined above, we will process a refund for the purchase price only, excluding any shipping costs.

If we detect any unusual return behavior —such as repeated purchases followed by excessive returns, or returned items that do not match what was originally ordered— WE ARE BLOKES reserves the right to suspend or deactivate the associated account(s). If you believe this has happened in error, please contact us. Additionally, we reserve the right to take legal action if the returned items do not match the original order.

For any further assistance, our Customer Service team is always available at info@weareblokes.co.

WHERE TO SEND YOUR RETURN:
All products must be sent to the following address:
WE ARE BLOKES – SHIPBOB
c/o Returns Department
[Insert the exact return address – e.g.:]
1234 NW Main Street
Miami, FL 33101
United States

Your information is always safe with us. Here’s why we ask for it and how we use it.

IT’S ALL ABOUT YOU: We only use your data to make your experience better.

TOP-LEVEL PROTECTION: We protect your data as if it were our own.

CLEAR LANGUAGE: We speak your language—no confusion, no surprises.

NO SPAM: You choose if and when you hear from us.

THE BASICS: If your data is no longer needed, it will be deleted upon request.

PROTECTING YOUR PRIVACY

WE ARE BLOKES LLC is fully committed to protecting the privacy and security of our customers and visitors. We're consumers too, so we deeply value and respect your privacy. Have questions? Contact us at: info@weareblokes.co The data controller responsible for your information is: WE ARE BLOKES LLC.

We may occasionally update this policy to reflect how we process your information. If any major changes occur, we’ll notify you through our website, services, or by email.

HOW WE USE YOUR INFORMATION

We use your data in different ways depending on the type. Here's what we collect and why:

a) NAME & CONTACT DETAILS

• To deliver your purchases

• To send service messages (e.g., order updates)

• To send newsletters or promotional content (with your consent)

• To prevent and detect fraud

• To show you relevant ads while you browse

• To understand your preferences

Under Article 95 of the GDPR (EU Regulation 679/2016), we may send you info about similar products, always giving you a clear and free option to unsubscribe.

b) IDENTIFICATION NUMBER

• To prevent duplicate accounts

• To protect against identity theft

• To validate purchases and requests

• To connect your purchase and support history

c) DATE OF BIRTH

• To detect and prevent fraud

• To apply age restrictions when needed

d) PAYMENT INFORMATION

• To process payments and refunds

• To prevent fraud

Note: We don’t store your card’s CVV.

e) CONTACT HISTORY

• To provide support and personalized service

• To train our customer care team

f) ORDER HISTORY, WISHLIST & CART

• To recommend relevant products

• To process returns or exchanges

• To improve your shopping experience

g) DEVICE TYPE & IP ADDRESS

• To optimize our website and browsing experience

• To prevent fraud and meet legal obligations

h) SURVEY, CONTEST & PROMO RESULTS

• To manage your participation and deliver your benefits

You don’t have to share personal data with us, but if you choose not to, you may not be able to complete purchases or enjoy the full experience. We may anonymize data for analysis, testing, and improvements.

SHARING YOUR INFORMATION

We never sell your personal data to third parties. However, we may share it with trusted partners that help us provide our services, such as:

• Payment providers, warehouses, and delivery partners

• Professional partners like marketing agencies or hosting platforms

• Fraud prevention agencies, law enforcement, or regulatory bodies

We may also share aggregated or anonymized data that doesn’t personally identify you.

MARKETING MESSAGES

We’ll only send you marketing communications if you give us your consent. You can opt out anytime:

• In your account settings

• Via the “unsubscribe” link in our emails

• By contacting our customer care team

Note: This doesn’t affect service-related messages (e.g., order updates).

ONLINE ADVERTISING

We run online ads to promote our products, using cookies, tags, pixels, mobile IDs, and services like Facebook Custom Audiences. Ads may be based on your browsing activity or interactions with WE ARE BLOKES.

Important:

• We don’t use personally identifiable data for ad targeting.

• You can manage your preferences at:
  Google Ads Settings

• You can delete cookies in your browser settings.

DATA TRANSFERS OUTSIDE THE EU

When we transfer data to countries like the U.S., we do so under Standard Contractual Clauses (SCCs) approved by the European Commission.
More info: CELEX:32010D0087

DATA RETENTION

We keep your data as long as you have an account, as long as necessary to provide services, or to meet legal, security, anti-fraud, or compliance obligations.

YOUR RIGHTS

You have the right to:

• Know how we use your data

• Access your personal information

• Correct inaccurate data

• Request deletion or restriction of your data

• Opt out of marketing

• Request data portability

To exercise your rights, contact us anytime.

COOKIES

We use cookies to enhance your shopping experience. For more info, see our [Cookie Policy].

CONTACT US

We love hearing from you. Reach out if:

• You have questions about this policy

• You want us to stop using your data

• You’d like to exercise your rights or make a complaint info@weareblokes.co

At WE ARE BLOKES, we are committed to legal compliance and are advised by Skadden, Arps, Slate, Meagher & Flom LLP — one of the leading corporate law firms in the United States. Accordingly, we have developed a comprehensive and detailed Terms and Conditions policy, which we invite you to review at the following link >>> TERMS AND CONDITIONS POLICY<<<